KYC - Know Your Customer is a process where we confirm that you are indeed who you say you are. We are required to undertake these checks and we do it to prevent and detect crime.
When registering your account you declare your name, location, and address, and with the verification or KYC process we confirm the data provided.
This process is usually fully automated and only takes a few minutes, but sometimes we also need to check verification manually.
The manual verification check is nothing out of the ordinary, it is part of the process we execute in order to prevent any verification mistakes or otherwise gather more information.