A secure account is a product of a well-tuned relationship between ICONOMI’s security and the user themselves.
Everyone wants their assets to be as safe as possible. We, too, take security seriously. There are many ways you can protect your money and account from anyone trying to steal them.
What you can do to secure your account
Step one is having a secure password. Remember, there is money behind the password. So make sure it is as secure as possible. It should be unique, only used on ICONOMI and nowhere else. Do not share it with anyone, and if you need to write it down, do so offline - somewhere where only you can access it but in a location where your guests cannot see it.
Remember that no one from ICONOMI will ask you for your password for any reason.
Next up is 2-factor authentication. This ensures that your account requires both a password that only you know and your device to unlock. Double security, making your account much more secure.
Additionally, you will be asked to set up a different 2-factor authentication code for withdrawals. You will need at least one, and you will need to wait 24 hours after setting it up before you can withdraw. These 24 hours give you some time to report a potentially hacked account before any assets can be withdrawn.
Try to log in only from your devices. On the go, you can use our mobile app – try to avoid using public computers.
What we do for you
Firstly, you can always see if anyone logs into your account or if there are any suspicious logins. To see this, navigate to the security page of your account's settings on the web or to just settings on the mobile app. There, you’ll see when and from approximately where someone tried to log in to your account. If you see anything suspicious here, immediately change your password and 2FA, and contact us if you need further help.
Similarly, on the same page, you can see your active sessions. This tab will show you all the devices and IP locations of your signed-in sessions. If you see any that seem suspicious or that should not be there, click the Cancel button, and we will immediately cut off that session and log you out from that device. Again, as with the login logs, change your password and 2FA.
Also, whenever there’s a new login to your account, we’ll send you an email with a few details so you can decide whether the login is suspicious.
Protection of funds
You will first need to whitelist your IBAN account before you can withdraw. You do so by sending any amount of money from that IBAN to your ICONOMI account. This way, we can match and confirm that the IBAN is in your name and verified with a bank. Thus, whenever you withdraw funds, they will go to an account with your name on it and not someone else’s. As a result, if you lose access to your account, the perpetrator will be unable to withdraw funds from it.
We're here for you
As we’ve stated quite a few times, don’t be afraid to contact us immediately with any suspicious activity. Your account is important to both us and to yourself.
Our support team is constantly monitoring support tickets, especially those with a potential security breach of an account. If you select the "Account compromised" option when submitting a support request, one of our agents will block your account's withdrawals within minutes and then contact you with further information.